On Thursday, May 10, Champion Restoration started the summer off in an award-winning fashion by scoring the Houston's Better Business Bureau's prestigious 2012 Winner of Distinction!

Champion Restoration has been, and will continue to be, an accredited member of the Houston BBB. 

The BBB Education Foundation honors BBB accredited companies that maintain a superior commitment to ethics, overall excellence, and quality in the workplace at an annual award ceremony & luncheon. Once again, Champion Restoration was deeply honored to be listed among the 2012 award recipients!

It is because we serve valuable people—yes we're talking directly to you as you read this article—that we are able to participate in evaluations & competitions such as these that demonstrate our commitment to excellence & service. We thank you!

Season's Greetings from Champion Restoration! 

We want to invite you to join us for a great Christmas Celebration at Vida Loca Restaurant on December 13 from 6 to 9 p.m. (See more details below) Come celebrate with Champion Restoration! 

Christmas Celebration 

December 2011 After Hours Event 

Tuesday, December 13 | 6 - 9 p.m. 

Vida Loca Restaurant
(21810 Kingsland Blvd., Katy, TX 77450) 

Get Directions Here >> 

There'll be live music, awesome food, cold drinks, and plenty of door prizes! RSVP Here or give us a ring at 281.599.9393!

From third-party evaluations to local testing, we continue to raise the bar of excellence in every way. No wonder "champion" is in our name.

We invite you to "Run With The Champions" by playing our brand-new regular "Hide & Seek" trivia contest!

Hide & Seek Trivia Question

The saying "A good name is to be chosen rather than great riches" come from what book of the Bible?

To Answer:

1. Visit Champion Restoration's Facebook Page
2. Make sure you "Like" our page (psst...click the "Like" button & you're set)
3. Post your answer on our Facebook Page's Wall
4. The first 3 people to both "Like" our page AND post the correct answer are the winners!

Hide & Seek Trivia Contest Rules

1. Read the "Hide & Seek" Trivia Question above.
2. Be sure to carefully read & follow the instructions on how to answer the question.
3. The answer will always be located somewhere at ChampionRestoration.com...always.
4. Once you find the answer, simply respond by email, on our Facebook Wall, or Twitter reply (We'll tell you which way to respond at each new contest).
5. Be one of the first 3 people to answer, and you're a winner!

Be sure to head over to our photos section were you can take a look at some of our newest photos from one of our job sites. You can also see other photos from other jobs we've completed.

Check 'em out now!

Tuesday, February 8,

Ethics (1 hr) Practiced Ethics for Insurance Professionals #10427
Instructor: Certified Restoration Drycleaning Network

Insurance Fraud - #29241 – (2 hr)
Instructor: Kevin Harvill, Safelite

April 5, Tuesday

June 8, Wednesday

Windshield repair #29245 – (1 hr)
Instructor: Kevin Harvill, Safelite

Textile Restoration Procedures and Economics #10429 - (2 hr)
Instructor: Certified Restoration Drycleaning Network

Ethics  - (1 hr)

August 4, Tuesday

Controlling Auto Glass Losses #29247 (2 hr)
Instructor: Kevin Harvill, Safelite

Water Losses: Leaks and Causes
Instructor: Unified Investigations & Sciences Inc

October 5, Wednesday

Principles of Claim Subrogation (1 hr)
Subrogation of Smaller Losses (1 hr)
Instructor: Unified Investigations & Sciences Inc

Restoration Techniques for Special Textiles and Garments #20399 (1 hr)
Instructor: Certified Restoration Drycleaning Network

Questions?
Call 281.599.9393 or email us here for more information or to let us know you're coming!

Recently, Champion Restoration was once again evaluated by a nationally accredited scoring & evaluation agency. This time they evaluated our "Time In Process" (or TIP). This time is the average time we spend on a project (like restoring your home after a flood, storm, or fire).

Out of all the water restoration companies in Central Texas & Oklahoma that were evaluated, Champion Restoration found itself in the Top 10 scoring winners. In fact, not only did we make that Top 10 list, we were FIRST on that list with an average TIP of 3.06!

What does this scoring mean?

It means that out of all the water restoration companies, Champion Restoration completed all projects the fastest while still maintaining the extremely high standards we have established. Needless to say we are celebrating this very prestigious accomplishment! By achieving this goal, we are demonstrating our overwhelming commitment to serving you with high quality, quick responsiveness, and a job well done.

The following are the monthly mailer winners for the month of June:

• Jamie Green – State Farm
• Kim Wilson – Preferred Allianc e
• Liberty Serna – Rockland Insurance
• Charles Grimes – Homewood Suites
• Sabrina - Ed Perez, State Farm
• Gene Eschenburg – Farmers
• Cindy Wisemore – Nationwide
• Debra – Katy Plumbing Company
• Chrystal – Katy Plumbing Compnay
• Missy Delafuente – Ragle Agency
• Wilmer – State Farm
• Bonnie West – Eric Hudson Agency
• Tatiana Ortega – Allstate
• Harry Pond – Harry Pond Insurance Agency
• Nathan Foster – Ford Plumbing Company

We'd like to congratulate these fine folks and express our sincere appreciation for their participation!

May 2010 Winners

• Gene Eschenberg - State Farm
• Andrea Stendeser - State Farm
• Lance Ragle - Allstate
• Rita - Hutson Agency
• Sabrina - Ed Percy Agency
• Cody - Katy Plumbing
• Janice - State Farm
• Gelonda - State Farm
• Brian - Allstate

April 2010 Winners

• Jullian Hernandez - State Farm
• Rita Serilla - NW
• Deborah - Katy Plumbing
• Barbara Ranian - Littleton Group
• Judy - Cunningham Lindsey
• Missy - Ragle Agency
• Val Eschenberg - State Farm
• Mary - Mammoth
• Linda - Z&C

There is a reason "champion" is in our name.

We keep the standards pretty high around here at Champion Restoration to ensure our customers get the best service possible. So when we are evaluated by third party agencies like the Better Business Bureau of Houston or others—Champion Restoration can't help but score big. It's just in our name.

Scoring High! Scoring On Top!

Recently Champion Restoration was evaluated by a nationally accredited third party evaluation & scoring agency and scored highest against national, state, and local year-to-date and current month scoring averages in customer service.

Once again we've outpaced and outscored our competition in water damage projects. That means we're faster in providing estimates to new customers. We're faster in completing water damage projects. We also provide better service than local, state, and national competitors—and our customers love it!

Below is a chart that shows the national, state, and local Houston area average scores of our competitors (out of a possible 5 points). As you can see Champion Restoration ranks well above the other scores. See why "champion" is in our name?

2010 BBB Awards for Excellence

For the second year in a row, Champion Restoration walked away from the BBB Awards for Excellence with yet another title under its belt: 2010 Winner of Excellence.

Earlier this month, the Houston Better Business Bureau Education Foundation honored Champion Restoration (an accredited BBB company) with the 2010 Winner of Excellence Award!

The BBB Education Foundation honors BBB accredited companies that maintain a superior commitment to ethics, overall excellence, and quality in the workplace at an annual award ceremony & luncheon. This year, Champion Restoration was deeply honored to be listed among the 2010 Winner of Excellence Award recipients! See all 2010 Award winners here.

Needless to say we are celebrating receiving this prestigious award! We thank you—our many valued customers—for allowing us to serve you and meet your needs over the years! Without you, this award simply would not be possible.

Champion Restoration has just been added to MetLife’s list of preferred vendors!

By scoring perfectly in recent stringent evaluations by a nationally accredited scoring & evaluation agency, we are able to save insurance providers a lot of time in managing claims. In short, when insurance providers like working with us—our customers reap the benefits!

By providing second-to-none service we continue to outpace our competition again and again by providing estimates quickly, being available 24/7, and being on site within about an hour. Our customers, and especially our insurance providers, love our service.

Dear Champion Restoration,

I wanted to take time, at the one year anniversary of the landfall of Hurricane Ike, to thank you for the high level of service you and your organization have provided our policyholders. You have been an invaluable contributor to the success of our Property Blue Ribbon Repair Service over the past year.

Your commitment to excellent customer service, prompt response and integrity in all that you do made a significant impact in Nationwide’s response to Hurricane Ike and has continued to benefit our policyholders throughout the year.

I also wanted to congratulate you on your company being awarded the Better Business Bureau’s Pinnacle Award. This is a great honor and uncommon in your industry. It is also a public acknowledgement of the level of professionalism and quality that you have consistently provided to our policyholders.

Respectfully

Steve Marcum
Texas Property Blue Ribbon Manager

Our photos section has just been updated! In 2009 we serviced several large, commercial customers in addition to our many residential clients.

See the new photos now...

New Damage Prevention Information

We've updated our Frequently Asked Questions Section on the site with several valuable tips to help home owners watch for potential hazards and unseen (and often unnoticed) water damage.

See the new Damage Prevention Section...

Champion Restoration continues to put the needs of their customers first. We received this heart-warming story from one of our customers a short while ago. We loved it so much we thought we'd share it with all of our readers.

Dear Champion Restoration,
 
I am writing this in reference to a flood at my home in Katy. We had a flash flood from a storm on April 26, 2009. Because I am from Canada I had no idea who to call to assist my brother (who is wheelchair bound and who had just lost his partner of 43 years as a result of a blood clot) about the flooding in the house. I called two other companies who (fortunately for me) said they would get back to us within 3 to 5 days.

Then, I called Champion Restoration and guess what? You are champions! I spoke with you, you said you would be out to assess the damage "within 2 hours" and you kept your word. I was absolutely amazed at how you took charge, knew exactly what needed to be done, arranged for what must have been 30 fan and dehumidifiers to be placed in the house, told me not to worry, you would make everything right again. I cried.
 
Within a two 2 week period, you and your crew went from working with a house that was probably close to being on a condemn list to an absolutely beautiful house that we put up for sale and had an offer within 4 days!
 
Each time I spoke with you, I knew in my heart that you and your crew would do what you said you would do and that it would be done right! You kept within the budget amount and even went to far as to tell me that you needed to knock of $75.00 because of a small job that you thought you needed to do but found out it wasn't necessary. My world, if that isn't honesty, I do not know what is.
 
You and your crew were the most professional I have ever dealt with. You were efficient, listened to my problems with the house, suggested things that turned out to be absolutely correct and I thank you so much for that.

You and your crew even went out of your way to help by bringing over a car hard top on your own time and did not charge for this.  You and Champion Restoration are one of a kind and should you need anything by way of thanks, please do not hesitate to contact me because you can be sure that when I am in need again, I will certainly be contacting you!
 
My thanks to you Scott, Dennis, Melinda, Kim, John and the crew of Champion Restoration. You should be very proud of yourselves and it was an honor to deal with you.  Keep up the great work as I know you will. If I can write to anyone to tell them about you and your work, please let me know. Companies like Champion should be number one on the list of amazing companies.
 
Yours very truly,
Carol Ferguson, Katy Homeowner

Thanks Carol for sharing your story. We are proud to serve people like you, and the fine folks in Houston.

Once again we've been evaluated by a nationally accredited third party scoring & evaluation agency—this time measuring all of our year-to-date scorings.

It's official. Champion Restoration has the highest year-to-date rankings throughout Texas and Oklahoma in water mitigation!

By providing second-to-none service we continue to outpace our competition again and again by providing estimates quickly, being available 24/7, and being on site within about an hour.

Our customers, and especially our insurance providers, love our service.

Why This Is Important

These evaluations provide the most stringent contractor screening processes in the industry. This process ensures that only the most qualified and financially stable companies in the restoration industry are qualified to participate in our network.

These evaluation procedures ensure that the providers in the network are making timely contact with the home owners and are returning estimates as quickly as possible.

How This Affects You

By scoring perfectly in stringent evaluations, we are able to save Insurance providers a lot of time in managing your claim. In short, when insurance providers like working with us—you reap the benefits!

If you have a property loss due to water, fire, or some other issue—you can rest assured that we can work directly with your insurance company. That saves everyone a lot of time, effort, energy, and money!

At Champion Restoration, customer satisfaction is our number 1 priority. We love it when our customers take time to let us know when we do a good job!

Here's what one of our most recent customers said:

"I recently had some water damage to a bathroom rug and the folks at Brightway did it the Right Way!

"From the moment Champion Restoration made the call, to 5 minutes ago, Brightway had contacted me, set the appointment, accommodated my request to come early, showed up on time, assessed the situation, took care of the problem, invoiced me (very reasonable), all in 35 minutes!

"That's service.

"Thank you to Jon, Denise, and Tim for outstanding teamwork and doing service not just talking service."

Bruce & Julia Kingwell
Homeowners - Katy, TX

===
Thanks Bruce & Julia! We sure appreciate you taking the time to let us know about your experience with Champion Restoration.

Do you have a great experience with Champion Restoration that you'd like to tell us about? Leave a comment below and tell us your story. We'd love to hear from you!

 

Scoring Big

Recently several similar restoration companies (along with Champion Restoration) of Southeast Texas scored a perfect 5 out of 5 points by a nationally accredited scoring & evaluation agency in their latest evaluation! Champion Restoration is a part of this recent evaluation and scoring!

Why This Is Important

These evaluations provide the most stringent contractor screening processes in the industry. This process ensures that only the most qualified and financially stable companies in the restoration industry are qualified to participate in our network.

These evaluation procedures ensure that the providers in the network are making timely contact with the home owners and are returning estimates as quickly as possible.

How This Affects You

By scoring perfectly in the stringent evaluations, we are able to save Insurance providers a lot of time in managing your claim. In short, when insurance providers like working with us—you reap the benefits!

If you have a property loss due to water, fire, or some other issue—you can rest assured that we can work directly with your insurance company. That saves everyone a lot of time, effort, energy, and money!

On May 7, the Houston Better Business Bureau Education Foundation

The BBB Education Foundation honors BBB accredited companies that maintain a superior commitment to ethics, overall excellence, and quality in the workplace at an annual award ceremony & luncheon. This year, Champion Restoration was deeply honored to be listed among the 2009 Pinnacle Award recipients! See all 2009 Award winners here.

Needless to say we are celebrating receiving this prestigious award! We thank you—our many valued customers—for allowing us to serve you and meet your needs over the years! Without you, this award simply would not be possible.

2009 Schedule:

    •    Thursday, March 5  
    •    Thursday, August 6
    •    Thursday, November 5

Questions?

Call 281.599.9393 for more information or to let us know you're coming!

Champion Restoration now has office space for lease ($300 per month). This offer will not last long, so act quickly!

For more information call 281.599.9393 or email Melinda Mikeska.

• melinda@ChampionRestoration.com
• glenn@ChampionRestoration.com
• scott@ChampionRestoration.com

Plumber Appreciation Spring Event
Calling all plumbers, office staff and their families! Champion Restoration is holding a day of appreciation for you in an effort to build relationships with local plumbing companies. There will be free food, drinks, live entertainment and EXTREME door prizes! No, we're not participating in the recession!

Thursday, April 16

Open House for Nationwide Insurance
You are invited to join us and Nationwide insurance agent Nathan Dagley for an open house! Come with questions and be ready to meet some new people.
 

Tuesday, Nov 10

Katy Area Chamber of Commerce - After Hours Event
If you own a business in the Katy area, you are invited to come mingle, network, and build relationships at the Katy Chamber of Commerce After Hours Event. There will be great food, entertainment, and NETWORKING. Be sure to bring lots of business cards.

Questions?

Give us a call at 281.599.9393 for information.